Note: This article does not apply to the Webex Personal Conferencing service.
When you join a meeting with audio, you should see a prompt to connect to the audio conference.
For help connecting to the meeting audio, see:
Cisco Webex Audio Test Online
Cisco Webex registered endpoints (both hardware and software endpoints) support making and receiving SIP video calls (i.e. Audio, video and BFCP content sharing) via the Cisco Webex cloud. Therefore, Cisco Webex registered endpoints support connecting to Cisco Meeting Server today as a SIP endpoint. Cisco Webex endpoints are intended to be used. Open the Cisco Webex Desktop App and log in using your Iowa State credentials: Net ID and Password. Thwart technical issues. Check your audio and video settings to ensure that they are working properly. If possible, join the class a few minutes early to triage any technical issues. To test use the Join a Test Meeting in Webex guide. Cisco Webex® Meetings Audio provides the broadest global Public Switched Telephone Network (PSTN) dial- in and call-me services to attendees in Cisco Webex Meetings, Events, Trainings, and Teams. The audio options available with Cisco Webex products promote efficient discussions among participants.
Sound will be heard through your speakers if:
- The presenter is playing a media file (audio/video) in the meeting.
- The meeting is configured to use VoIP only, Mixed Mode audio, or Audio Broadcast.
If you are not hearing any sound, try the following:
- Make sure you are connected to the audio conference. When connected, a phone or headset icon should appear next to your name in the Participants panel.
- Use the Audio and Video Connection ... or Computer Audio Settings..., under the Audio menu, to make sure you have selected the right speaker to use for audio. You may also adjust the audio volume from this screen.
- If connected using your computer, try increasing the volume on your speakers or headset.
- Make sure the host or presenter is actually speaking. When they are talking, you should see blue waves coming from their phone or microphone icon.
- Try chatting to the other participants and see if others are unable to hear the audio.
- If using VoIP or computer audio, make sure your speakers or headset are connected properly, try:
- Leaving the meeting and restarting your computer, then rejoin.
- The Exclamation Mark appears when your speakers or headset are muted in your computer sound settings. This is a separate setting than any mute setting within the meeting window itself.
- Hover your mouse over the Exclamation Mark, and you will see an indicator on whether your speakers or microphone are muted. Click Here to correct the issue
- If the event is using Audio Broadcast, try leaving the event and rejoining. If you still have problems, you can request to join the phone conference.
Cisco Webex Audio Tester
- The Call Me service works only to the countries listed in the Audio Connection window.
- Input a Toll number. Call Me cannot call a Toll Free number located outside of the country from which the call is being made. The call is being made from within the USA, UK, or Singapore depending on which Webex audio bridge is assigned to the site.
- Input the phone number appropriate for an international call. The call is coming from either the USA, UK, or Singapore. Try to input the phone number as though it is being dialed after the country code has been entered.
- Phone - Echoing is generally caused by a participant in the teleconference on a speakerphone creating an audio feedback loop. The mic on the speakerphone is picking up the teleconference and rebroadcasting it.
- VoIP - One of the causes of echo in your audio conference is a microphone, or headset with microphone, that is placed too close to computer speakers.
- Try playing the audio from the conference through headset earphones, rather than through desktop speakers. For best results, high-quality headphones with integrated microphone are recommended. Headsets with standard 3.5 mm audio jacks usually work better than USB or wireless headsets.
How To Test Webex Video
To resolve echoing issues, Mute all lines in the teleconference, then Unmute only the active speakers.Tips and tricks for using Audio: